Terms and Conditions

Terms of service

Last update: January 1st, 2024

1. Introduction

This is a contract between you and Fintech Payments, SL (hereinafter, “Criptopocket”), a company incorporated and existing under the laws of the Kingdom of Spain and with registered office at Calle del General Pardiñas 92, 2nd floor, 28006 Madrid, Spain.

1.1 Please read this document carefully as it sets out the terms and conditions under which Cryptopocket will provide services to you through our websites, application programming interfaces (“APIs”) or mobile applications (collectively, our “Site”).

1.2 By registering to create an account with Cryptopocket and using our Services, you agree that you have read, understood and agreed to all the terms and conditions contained in this Agreement, as well as our Privacy Policy and Cookies Policy.

1.3 This Agreement shall govern your use of the Services provided by Cryptopocket. By using the Services, you agree to be bound by the terms and conditions of this Agreement. If you do not agree to any of the terms of this Agreement, or any subsequent modifications to this Agreement, you will not be permitted to use the Services and your Account with us will be closed. This Agreement will take effect when you electronically confirm that you agree to it. We recommend that you retain a copy of this agreement and transaction records.

1.4 The use of Cryptoassets may be illegal in some jurisdictions. It is your responsibility to understand the regulatory requirements regarding Crypto Asset transactions in your jurisdiction before using the Services.

2. For the purposes of this Agreement:

2.1 an “Account” means an online account created by you to access the Cryptopocket Services;

2.2 a “Business Day” means any day other than a Saturday, Sunday or public holiday in the jurisdiction referred to in clause 1, and on which banks are open to the public in that jurisdiction;

2.3 “Cryptoasset”, “Cryptoassets”, “Cryptoasset” or “Cryptoassets”, means a cryptographically secure digital representation of value or contractual rights that uses a form of distributed ledger technology and can be transferred, stored or traded electronically. The definition of Cryptoasset also includes “right or interest in the Cryptoasset”;

2.4 “Order” means a request for the Services;

2.5 “Partner” means third party companies that refer you to Cryptopocket to buy and/or sell Cryptoassets or Cryptocurrencies;

2.6 “Partner Sites” means the mobile applications and websites of the Partners;

2.7 “Services” means the purchase and/or sale of Cryptoassets through Cryptopocket; and

2.8 “Wallet” means a secure digital facility in which Crypto Assets are stored.

3. You have understood, acknowledged and accepted the following DISCLAIMER:

3.1 The risk of loss when trading or holding Bitcoin or any other Crypto Asset may be considerable. You should therefore carefully consider whether trading or holding Bitcoin or any other crypto asset is suitable for you in light of your financial situation. When considering whether to trade or hold Crypto Assets, you should be aware that the price or value of Crypto Assets can change rapidly, decline, and potentially even fall to zero.

3.2 You acknowledge that Cryptopocket is not responsible for safeguarding or maintaining your Cryptoasset, or any private key or other security information to access your Cryptoasset and that Cryptopocket is not responsible for any loss of Cryptoasset resulting from theft, loss or damage handling of the Cryptoasset, private keys or other security information outside your control.

3.3 Each purchase and sale of Cryptoassets is made and confirmed by the respective network of that Cryptoasset. Confirmation takes a period of time (usually less than an hour, but possibly a day or more). An order is not complete until it is confirmed. Crypto Assets associated with Orders that are in pending status will be designated accordingly.

4. Capacity

In order to use any of the Cryptopocket Services, you confirm that you are:

4.1 over 18 years of age;

4.2 have sufficient capacity to enter into legally binding contracts;

4.3 reside in a country where the relevant Cryptopocket Services can be accessed; and

4.4 willing to provide us with any current and valid personal identification documents we request;

5. Services provided to you

5.1 Once you have completed the registration process (as set out in clause 5 below), Cryptopocket will provide the Services to you.

5.2 Cryptopocket will send/deliver the Cryptoassets to the Wallet address indicated by the Client at the time of the Order subject to the conditions of this Agreement;

5.3 At no time during the purchase or sale will Cryptopocket be in possession or control of the customer’s funds.

5.4 Cryptopocket does not provide Cryptoasset wallets, Cryptopocket does not host wallets nor is it a custodian of funds or assets; and

5.5 Orders through Cryptopocket are executed individually, one by one.

5.6 Cryptopocket does NOT facilitate or provide trading, investment or brokerage accounts or facilities, nor does Cryptopocket provide investment or any other financial advice.

6. Customer registration process

6.1 To use the Cryptopocket Services, you must register for an Account by providing your first and last name, telephone number, email address and you must agree to the terms of this Agreement. By using the Cryptopocket Services, you agree and represent that you will use the Cryptopocket Services solely for yourself and not on behalf of any third party. Upon successful completion of the registration process, Cryptopocket will establish your account. You are fully responsible for all activity that occurs on your Cryptopocket Account. We may, in our sole discretion, refuse to open a Cryptopocket Account for you, or limit the number of Accounts you may have or suspend or terminate any Account, and we are not required to provide you with reasons for taking such action.

As part of the registration process, you must provide Cryptopocket with the information requested as part of the Account opening process to identify and verify your identity and for the detection of money laundering, terrorist financing, fraud or any other financial crime. , and allow us to maintain a record of such information. You will be required to complete certain verification procedures before you will be permitted to begin using the Cryptopocket Services.

6.2 The information we request may include certain personal information including, but not limited to, your name, address, telephone number, email address, date of birth, tax identification number, national identification number, bank account information ( such as bank name, account type, routing number and account number), network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other details of the subscriber status. By providing us with this or any other information that may be required, you confirm that the information is accurate and correct and you agree to keep us updated if any of the information you provide changes. We will process this information in accordance with the data protection provisions of this Agreement, as set out in clause 13.

6.3 You authorize us to make inquiries, either directly or through third parties, that we consider necessary to verify your identity or protect you and/or us against fraud or other financial crimes, and to take such steps as we reasonably consider necessary based on the results of such queries. When we make these inquiries, you acknowledge and agree that your personal information may be disclosed to credit reference and fraud prevention or financial crime agencies and that these agencies may respond to our inquiries in full. This is just an identity verification and should not have an adverse effect on your credit score. Additionally, we may require you to wait a certain time after completing a transaction before allowing you to use further Cryptopocket services and/or before allowing you to engage in transactions beyond certain volume limits.

6.4 Failure to provide any information reasonably requested by Cryptopocket in accordance with applicable money laundering laws and regulations after you have become a Client will be grounds for suspension of the provision of Services to you (including access to your Account) and/or the termination of this Agreement. The nature and extent of the information you are required to provide may differ, for example, depending on the Services provided to you under this Agreement and/or the payment methods you use.

6.5 When our Partners refer you to us through Partner Sites, you will still need to register for an Account with Cryptopocket and accordingly this agreement will apply in its entirety regardless of any other terms you sign with our Partners.

7. Transaction limits and enhanced due diligence

7.1 Use of all Cryptopocket Services is subject to a limit on the volume, set in EUR, USD, GBP, or other fiat currency that you can transact or transfer in a given period (for example, daily). To view your limits, log in to your Cryptopocket account. Your transaction limits may vary depending on your payment method, the verification steps you have completed, and other factors. We reserve the right to change the applicable limits as we consider necessary and where possible we will notify you in advance, although in some cases this will not be possible and you will be notified after changes to the applicable limits have occurred. If you would like to increase your limits beyond the published amounts, you can send a request to support@cryptopocket.io.

7.2 We may ask you to submit additional information about yourself and provide additional documentation, if you wish to increase your limits (“Enhanced Due Diligence”). At our discretion, we may decline to increase your limits, or we may reduce your limits at a later time, even if you have completed Enhanced Due Diligence.

8. Cryptoasset Orders

8.1 You may buy and sell Crypto Assets (if you are located in a supported region) to and from us, through our Site and through Partner Sites, subject to the applicable fees and limits displayed during the buying and selling flow. . The price, exchange rate and amount of the Crypto Asset you wish to buy or sell will be confirmed at the time you place an Order with us.

8.2 Our acceptance of an Order does not guarantee that you will receive the corresponding amount of Cryptoasset or fiat currency. The Cryptoasset order is conditional on our receipt of the funds from your bank account or credit or debit card, as well as payment of any applicable fees.

8.3 Subject to clause 6.2 and the Order being fulfilled by the Customer’s bank, card provider or other relevant party, Crypto Asset purchases will be sent to any Crypto Asset Wallet, as provided by you at the time of order. Order, as soon as possible once the purchase has been confirmed by the blockchain network corresponding to the acquired crypto asset. Once submitted to a Cryptoasset network, a Cryptoasset purchase will not be confirmed for a certain period of time pending confirmation of the Order by the Cryptoasset network. Cryptoasset orders that are in pending status will not be sent to your wallet.

8.4 Subject to clauses 6.2 and 8, sales of Crypto Assets will be debited from any Crypto Asset Wallet, as provided by you at the time of Order, as soon as practicable once the sale of Crypto Assets has been confirmed by the Crypto Asset Network. Cryptoassets. Once submitted to a Cryptoasset network, a Cryptoasset sale will not be confirmed for a period of time until the Cryptoasset network sufficiently confirms the Order. Cryptoasset orders that are in pending status will not be loaded into the wallet. Once the sale of Cryptoassets is confirmed, trust funds will be credited to the Client’s bank, card provider or other relevant party.

9. Cryptoasset Storage

9.1 Cryptopocket does not provide any Wallet or store, secure or manage any private key or other security information or Crypto Asset for its Clients.

9.2 When using the Services, you will be asked to provide us with your Wallet address by either:

9.2.1 provide a QR code representing your Wallet address; either

9.2.2 manually typing your Wallet address where it is provided when placing a buy or sell order.

9.3 It is your responsibility to provide us with a true, accurate and complete Wallet address when placing a purchase or sale order. Therefore, it is important that the Wallet address you provided for an order is correct. You understand and agree that Cryptopocket assumes no liability for you providing an incorrect or inaccurate Wallet address as part of a buy or sell order. By providing us with a Wallet address, you confirm that this is the Wallet address that you will use for the relevant order and we will not, and have no responsibility to, check whether you have provided a correct and accurate Wallet address for the purchase order or sale.

10. Transmission delays

10.1 Cryptopocket will use good faith efforts to fulfill any purchase or sale orders at the time you place such orders, including any applicable costs and fees. However, from time to time, it may be necessary for Cryptopocket to delay fulfilling an Order until such time as we are able to execute the Order. In such cases, we will notify you prior to the completion of your order either:

10.1.1 the amount of Crypto Assets you will receive; and

10.1.2 the price at that time (including associated costs and fees).

10.2 Cryptopocket has no control over the transaction times of the Cryptoasset network and there may be cases where transaction times are longer than usual. As such, you accept the risk that an order facilitated by Cryptopocket may be delayed and confirm that you will not hold Cryptopocket responsible for any loss, damage or injury arising from or related to such delay.

11. Cancellations and returns

11.1 Once you have placed a buy or sell order, you cannot cancel or recover it.

11.2 All orders are final and cannot be refunded.

11.3 Once an order has been submitted to the Crypto Asset Wallet, it cannot be withdrawn or recovered under any circumstances.

11.4 You hereby agree that upon delivery, you will not be entitled to any credit or refund and that all purchases and sales of Cryptoassets are final. Cryptopocket’s obligation to you will be fully fulfilled upon delivery of the Cryptoasset to your Wallet or trust funds to your bank account and you will have no right of claim or any other right against Cryptopocket from such delivery.

12. Suspension, termination and cancellation

12.1 Cryptopocket may: (a) refuse to complete, or block or cancel your authorization, (b) suspend, restrict or terminate your access to any or all of the Cryptopocket Services, and/or (c) deactivate or terminate your Cryptopocket Account with immediate effect for any reason, including, but not limited to, when:

12.1.1 we reasonably believe that we must do so to protect our reputation;

12.1.2 we are, in our reasonable opinion, required to do so by applicable law, regulation or any court or other authority to which we are subject in any jurisdiction;

12.1.3 we reasonably suspect that you are acting in breach of this Agreement;

12.1.4 we are concerned that a transaction is in error or about the security of your Cryptopocket Account or we suspect that the Cryptopocket Services are being used in a fraudulent or unauthorized manner;

12.1.5 we have evidence of money laundering activities, terrorist financing, fraud or any other financial crime;

12.1.6 the use of your Cryptopocket Account is subject to any pending litigation, investigation or governmental proceeding and/or we perceive an increased risk of legal or regulatory non-compliance associated with your Cryptopocket Account activity; I

12.1.7 take any action that may circumvent our controls, such as opening multiple Cryptopocket accounts or abusing promotions we may offer from time to time;

12.1.8 does not provide in the relevant order the documentation that Cryptopocket (or any third party whose services we use to provide you with the Services under this Agreement) reasonably requires to comply with its obligations under applicable money laundering or other laws and regulations way to ensure verification of your identity and/or funding sources to the satisfaction of Cryptopocket;

12.1.9 any Cryptoasset Order exceeds the quantitative limits set by Cryptopocket;

12.1.10 Cryptopocket reasonably believes that it is necessary or desirable to do so to protect the security of the Account, including in circumstances where Account details may have been lost or stolen;

12.2 In the event of such suspension, Cryptopocket will use reasonable efforts to inform you of the retention or suspension, provided that such disclosure:

12.2.1 does not breach any applicable law or regulation and does not contravene the instructions of any competent authority or regulator; and

12.2.2 do not compromise Cryptopocket’s reasonable security measures.

12.3 Cryptopocket will not be liable to you for any loss you may suffer as a result of any reasonable action you take to suspend the Account or withhold settlement of a Crypto Asset Order in accordance with this clause 10.

Where the reasons for Cryptopocket’s actions under this clause 10 no longer exist, Cryptopocket may, at its discretion, restore access to the Account and the Services and/or grant the Customer a new Account and reserves the right to ask to recomplete the Account opening procedures as described in this Agreement and to resolve any open issues with your Account before a restriction can be removed.

Without limiting the foregoing, we may suspend, restrict or terminate your access to any or all Cryptopocket Services and/or deactivate or terminate your Cryptopocket Account, without cause, by giving you one month’s notice. You acknowledge that our decision to take certain actions, including limiting access to, suspending or closing your Cryptopocket Account, may be based on confidential criteria that are essential for the purposes of our security and risk management protocols. You agree that we are under no obligation to disclose to you the details of our security and risk management procedures.

12.4 You may also cancel your Cryptopocket Account, at any time and without charge, and you will only have to pay for those Services used that are subject to charges. If any order is in pending status at the time your Cryptopocket Account is canceled or suspended, such order will be completed before the cancellation is made. You may not cancel your Cryptopocket Account to evade investigation or avoid paying any amounts otherwise owed to Cryptopocket.

12.5 In the event that either you or we terminate this Agreement or your access to the Services, or deactivate or cancel your Cryptopocket Account, you will remain liable for all amounts due under this Agreement prior to this, including all fees and charges. .

13. Rates

13.1 All fees payable under this Agreement are shown prior to the purchase or sale of Crypto Assets through the use of the Services, and will be payable in the applicable fiat currency. Please note that our fees are made clear to you at the point of sale, and at this point you will be asked to confirm that you are clear about the fee and that by continuing you agree to the fee before Cryptopocket executes the Order.

13.2 Cryptopocket reserves the right to pursue any financial loss suffered due to you filing a chargeback procedure with your bank. These may include administration fees charged by the card acquirer and card schemes, as well as the monetary value of the Crypto Assets.

14. Taxes

You are responsible for determining whether and to what extent taxes apply to any transactions associated with these Services. You must withhold, collect, report and remit the correct amounts of taxes to the appropriate tax authorities.

15. Data protection

We are committed to keeping your personal information secure. We process personal information in accordance with applicable data protection legislation. Please read our privacy policy to understand how we use and protect the information you provide to us (a copy of our privacy policy can be accessed here: https://www.cryptopocket.io/politicadeprivacidad)

16. Responsibility

16.1 Neither Cryptopocket, nor any of its directors, employees or agents, will be liable for any loss or damage suffered by you as a direct or indirect result of Cryptopocket’s provision of its Services. Nothing in this Agreement shall exclude or restrict any liability of Cryptopocket resulting from:

16.1.1 death or personal injury;

16.1.2 for fraud, fraudulent misrepresentation or fraudulent misrepresentation; I

16.1.3 any legal liability not subject to limitation.

16.2 Cryptopocket will not be liable under any circumstances for loss of profits, loss of opportunity, loss of business, loss of savings, loss of goodwill, loss of Crypto Assets, third party claims, loss of anticipated savings (whether direct or indirect). ) or for any special, direct, indirect or consequential loss, however caused, even if caused by negligence and/or breach of contract on the part of Cryptopocket and even if such loss was reasonably foreseeable or if Cryptopocket had been warned of the possibility of you incurring it.

16.3 Cryptopocket disclaims all liability associated with the use of Cryptoassets, including:

16.3.1 unknown inherent technical defects;

16.3.2 regulatory or legislative changes; and

16.3.3 currency fluctuation.

16.4 Cryptopocket shall have no liability for any damage or disruption caused by computer viruses, spyware, scareware, Trojan horses, worms or other malware that may affect your computer or other equipment, or any phishing, spoofing or other attack. It is your responsibility to use reliable and readily available virus detection and prevention software. You should also be aware that email and SMS services are vulnerable to spoofing and phishing attacks and you should be careful when reviewing messages purporting to originate from the Cryptopocket identity.

16.5 You release us, our subsidiaries, members, directors, partners, officers, employees, contractors and agents, and, where applicable, indemnify us, from and against any loss, liability, claim, demand, damages, costs, expenses (including legal fees) that may arise from or in connection with the Services, any content on the Services shared by you or other users, third party websites or resources found through the services, any user of the services, or any breach of this Agreement, applicable laws or any laws or regulations in any jurisdiction.

16.6 Except for the express statements set out in this Agreement, you acknowledge and agree that you have not relied on any other representation or understanding, whether written or oral, with respect to your use of and access to the Cryptopocket Services and Website.

17. Guarantees and representations

17.1 By accepting this Agreement, you represent, warrant and undertake to us that:

17.1.1 you have full power and authority to enter into this Agreement;

17.1.2 you understand and acknowledge that we make no representation that any of the Services available through our API are suitable or appropriate for your needs and that you should obtain your own independent legal and other advice regarding such Services;

17.1.3 you are entering into this Agreement as a principal and not on behalf of a third party;

17.1.4 you will not violate any applicable law when entering into this Agreement or receiving the Services provided hereunder;

17.1.5 you will not provide false, misleading or inaccurate information;

17.1.6 you will not facilitate any virus, malware, worm, Trojan horse or any other computer programming routine that may damage, corrupt, interrupt, misuse or obtain unauthorized access to any data, system information or Cryptopocket services ;

17.1.7 the funds or Cryptoassets transferred to the Portfolio or any sub-Portfolio have been legally acquired;

17.1.8 will not use an anonymous proxy; use any other automatic device, spider or manual process to copy or monitor our websites without our prior written permission;

17.1.9 you will not harass or threaten our employees, agents or other users;

17.1.10 you understand and acknowledge that, whilst we make reasonable efforts to ensure the accuracy of the information we provide and which is in turn provided to you, neither we nor any of our directors, employees or agents make any representation or warranty, express or implied, as to the accuracy or completeness of such information;

17.1.11 any information provided by you to Cryptopocket under this Agreement is true, complete, accurate, current and not misleading; and

17.1.12 You shall provide all assistance reasonably requested by Cryptopocket to enable Cryptopocket to perform its obligations under this Agreement.

17.2 The Cryptopocket Services are provided on an “as is” and “as available” basis, with no further promises from us regarding the availability of the Cryptopocket Services. Specifically, we make no implied warranties of title, merchantability, fitness for a particular purpose and/or non-infringement. We make no promise that access to the Site, any of the Cryptopocket Services, or any of the materials contained therein will be continuous, uninterrupted, timely or error-free.

17.3 Cryptopocket does not represent or warrant that the Services are applicable or appropriate for use by Customers in all jurisdictions and it is your responsibility to ensure compliance with the laws of any relevant jurisdiction of your residence.

18. Stored card data

18.1 We are legally required to obtain your consent to allow us to store your card details for future use and cannot process your payment before you agree to such storage. By accepting this Agreement, you give us permission to do so.

18.2 Your card will remain stored in your Account for transactional purposes unless you choose to delete it or until the card expires. For legal purposes, we will continue to store records of your transactions in accordance with our Privacy Policy.

18.3 We need to do this so that you can deposit and withdraw more easily in the future and it also helps us prevent and detect any fraudulent activity.

18.4 Stored details are primarily used so that you do not have to re-enter all your details for each transaction you make. In your Account you will see the last 4 digits of the card number, and this forms the reference so you can reference the correct card you wish to use.

18.5 We also match the data stored in our fraud detection systems, to prevent your data from being used in other Accounts and to safeguard your data.

18.6 Under our policy, if you do not agree to us storing your payment card details, we will not be able to process your payment order from the card used.

18.7 Changes to permitted use will require your consent, we will notify you if this occurs.

19. Right of withdrawal

19.1 You have 14 (fourteen) calendar days to exercise your right to withdraw from this Agreement, without having to justify any reason or pay any penalty. This withdrawal period begins on the day following the date on which we accept your request.

19.2 We will normally not provide the Services during the period of exercising the right of withdrawal. Any Service or Order that is carried out immediately before exercising this right of withdrawal cannot be reversed.

19.3 You must notify us of your withdrawal request within the allotted period by email to support@cryptopocket.io.

19.4 If you exercise your right of withdrawal, this Agreement will be terminated at no cost to you.

20. Duration

20.1 This Agreement shall commence in the manner set out in clause 1 and shall continue unless either party gives notice to the other of termination, in writing, in accordance with this Agreement.

20.2 The Customer may terminate this Agreement immediately upon written notice to Cryptopocket.

20.3 Cryptopocket may terminate this Agreement in accordance with all provisions of this Agreement.

21. Security

21.1 We will provide you with security details that will be necessary for you to access your Account with us. You must keep all such security details (including usernames and passwords) private and not share such details with third parties.

21.2 You must monitor your Account and read all messages sent to you. If you suspect that any feature of your Account (for example, login details, password or other security feature) has been lost, stolen, misappropriated, used without authorization or otherwise compromised, you must contact us immediately to notify us. such action and you agree to change your password immediately if necessary.

21.3 We will never ask you to share your password with us or any third party and you must never reveal this to anyone or allow anyone to observe you when accessing your Account. It is recommended that to keep your Account secure, you change your password regularly, as this will minimize the risk of your Account being compromised.

21.4 You must also ensure that your registered email accounts are secure and can only be accessed by you, as your email address may be used in the password reset process or we may send communications to your email account regarding to the security of your Account with us. In the event that any of the email addresses registered in your Account are compromised, you should contact us immediately and also contact your email service provider once you become aware of this.

22. Force majeure

Unless otherwise stated, neither party will be liable for any loss caused directly or indirectly by circumstances beyond its control, including, but not limited to, acts of God or force majeure, government restrictions, market or exchange decisions, actions affecting securities, clearing or commodity exchanges including trading suspensions or extensions of trading hours, blackout times and holidays, acts of civil or military authority, national emergencies, natural disasters, wars, riots or acts of terrorism, disputes industrial, acts or regulations of any government or supranational organizations and authorities or the failure or malfunction of any telecommunications or computer service.

23. Notices

23.1 All notices and communications under or in connection with this Agreement:

23.1.1 They must be in Spanish or English, written and legible (you confirm by signing this Agreement that you have adequate knowledge and understanding of the Spanish or English language);

23.1.2 It must be delivered and/or sent to us at the following address:

Address: Calle Núñez de Balboa 121, 1º A, 28006 Madrid, Spain.

Email: support@cryptopocket.io.

or at such other address (within Spain) as we may notify you from time to time; and

23.1.3 It will be delivered or sent to you at the postal address or email address that you have notified or provided to us in connection with this Agreement.

23.2 Any notice or other communication sent by post will be sent by prepaid first class post (if to/from Spain) or by prepaid airmail (if to/from outside Spain).

23.3 The parties acknowledge that any notice or other communication will be deemed given as follows:

23.3.1 If delivered, at the time and date of delivery if delivered on a Business Day, or at the beginning of the next Business Day if delivered at any other time;

23.3.2 If posted to and from a location within Spain, at the beginning of the second Business Day after it is posted;

23.3.3 If sent by post to or from a place outside Spain, at the beginning of the sixth Business Day after it is sent by post; either

23.3.4 If sent by email, at the time and date of transmission if transmitted during normal office hours (09:30-17:30) on a business day (local time of the place of receipt) and, in any other case, at the beginning of the Business Day following the date of transmission.

23.4 This clause shall not apply to the service of any proceedings or other documents in any legal action of the parties. Cryptopocket will not accept service of process or any legal action by email from you or any third party.

23.5 We may (where permitted by law) contact you by posting information to your Account or the Cryptopocket Website, in which case the information will be deemed to have been received by you when we post it.

23.6 Complaints and general queries. If you have any comments or questions, please contact us through our customer support email address at support@cryptopocket.io. Please provide your name, address, and any other information we may need to identify you, your Account, and the Order about which you have comments or questions.

23.7 For any complaints regarding the Services, you are advised to contact support@cryptopocket.io. If we receive a complaint from you, we will immediately carry out an independent investigation of your complaint and provide you with a written response. We will endeavor to respond to you within thirty (30) days of receiving your written complaint with our final response.

24. Miscellany and generalities

24.1 You must comply with all applicable laws, regulations, licensing requirements and third party rights (including, without limitation, data privacy laws) in your use of the Cryptopocket Services.

24.2 We grant you a limited, non-exclusive, non-transferable license, subject to the terms of this Agreement, to access and use the Website and the related content, materials and information (collectively, the “Content”) solely for purposes approved in accordance with as permitted by us from time to time. Any other use of the Website or the Content is expressly prohibited and all other right, title and interest in the Website or the Content are the exclusive property of Cryptopocket and its licensors. You agree not to copy, transmit, distribute, sell, license, reverse engineer, modify, publish, participate in the transfer or sale, create derivative works, or otherwise exploit any of the Content, in whole or in part.

24.3 “Cryptopocket”, Cryptopocket.io and all logos related to the Cryptopocket Services or displayed on the Website are trademarks or registered trademarks of Cryptopocket or its licensors. You may not copy, imitate or use them without our prior written consent or the copyright, trade secret, patent or other intellectual property rights or rights of publicity or privacy of any third party.

24.4 Your use of the Cryptopocket Services and the Website is subject to international export controls and economic sanctions requirements. By sending, buying, selling Cryptoassets through the Cryptopocket Website or Services, you agree that you will comply with those requirements. You are not permitted to purchase Cryptoassets or use any of the Cryptopocket Services through the Website or mobile App if:

24.4.1 you are in, under the control of, or are a national or resident of Cuba, Iran, North Korea, Sudan or Syria or any other country subject to the United States embargo, UN sanctions, the European Union (each one a “Sanctioned Country”), or if you are a person on the U.S. Treasury Department’s List of Specially Designated Nationals or the Department’s Denied Persons List, Unverified List, Entity List of Commerce or in the EU financial sanctions regime (a “Sanctioned Person”); either

24.4.2 intends to supply any acquired or stored cryptoasset or Cryptopocket Services to a Sanctioned Country (or a national or resident of a Sanctioned Country) or Sanctioned Person.

24.5 We will notify you of any changes to this Agreement upon your first use of the Cryptopocket Services following any modification. You will be deemed to have accepted the change if you continue to use the Cryptopocket Services. If you do not accept the change, you must inform us and the Agreement will terminate.

24.6 We may make all other amendments to the Agreement by posting the revised Agreement on the Website or sending it to you by email, indicating when the revised Agreement will come into effect. While we will endeavor to provide you with prior notice where possible, where lawful, we may indicate that the revised Agreement will be effective immediately and if you do not agree to such modification, you must close your Cryptopocket Account and stop using the Services. Cryptopocket.

24.7 Copies of the most up-to-date version of the Agreement will be available on the Website at all times and will be provided to you by email upon request.

24.8 Nothing in this Agreement shall be or is intended to be deemed to be, or cause you or Cryptopocket to be treated as partners or joint venturers, or you or Cryptopocket to be treated as agents of the other.

24.9 If you receive information about another user through the Cryptopocket Services, you must keep the information confidential and only use it in connection with the Cryptopocket Services. You may not disclose or distribute a user’s information to a third party or use the information except as reasonably necessary to carry out a transaction and other functions reasonably incidental to the transaction, such as support, reconciliation and accounting, unless you receive the express consent of the user to do so. You may not send unsolicited communications to another user through Cryptopocket.

24.10 You are responsible for keeping your email address and telephone number up to date in your Cryptopocket Account profile to receive any notices or alerts we may send to you (including notices or alerts of actual or suspected security breaches).

24.11 This Agreement (including the documents incorporated by reference herein) comprises the entire understanding and agreement between you and Cryptopocket as to the subject matter hereof, and supersedes any and all prior discussions, agreements and understandings of any kind ( including, but not limited to, prior versions) of this Agreement, and of any nature between you and Cryptopocket.

24.12 The section headings in this Agreement are for convenience only and shall not govern the meaning or interpretation of any provision of this Agreement.

24.13 This Agreement is personal to you and you may not transfer or assign your rights, licenses, interests and/or obligations to anyone else. We may transfer or assign our rights, licenses, interests and/or our obligations at any time to any person, including, without limitation, as part of a merger, acquisition or other corporate reorganization involving Cryptopocket, provided that such transfer or assignment does not have a material impact on the quality of the Cryptopocket Services you receive. Subject to the foregoing, this Agreement will bind and inure to the benefit of the parties, their successors and permitted assigns.

24.14 If any provision of this Agreement is found to be invalid or unenforceable under any applicable law, this will not affect the validity of any other provision. If any provision is found to be unenforceable, the unenforceable provision will be struck and the remaining provisions will apply.

24.15 We may not always strictly enforce our rights under this Agreement. If we choose not to enforce our rights at any time, this is a temporary measure and we may strictly enforce our rights again at any time.

24.16 This Agreement and any information or notices that you or we must provide must be in Spanish or English. Any translation of this Agreement or other documents is provided solely for your convenience and may not accurately represent the information in the original English or Spanish. In the event of a discrepancy, the Spanish version of this Agreement or other documents will prevail.

24.17 In the event that Cryptopocket is acquired or merged with a third party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from you and our relationship with you (including this Agreement) as part of such merger, acquisition, sale or other change of control.

24.18 All provisions of this Agreement that, by their nature, extend beyond the expiration or termination of this Agreement, including, without limitation, Sections relating to suspension or termination, cancellation of Cryptopocket Account, debts owed to Cryptopocket, use general of the Site, disputes with Cryptopocket and the general provisions will continue to be binding and operate after the termination or expiration of this Agreement.

24.19 This Agreement will be governed by and construed in accordance with the laws of the Kingdom of Spain and, subject to any higher legal requirements, the parties irrevocably submit to the exclusive jurisdiction of the Courts of the City of Madrid. This Agreement and any information or notices that you or we must provide must be in Spanish or English.