Privacy Policy

Through this Policy, it is reported that the personal data of the Clients of Fintech Payments, SL (hereinafter, “Cryptopocket”) will be treated in accordance with the principles of transparency, purpose limitation, data minimization, accuracy, integrity and confidentiality. , as well as respecting all other obligations and guarantees established in Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 in relation to the protection of natural persons with regard to the processing of personal data and to the free circulation of this data (hereinafter referred to as the “GDPR”). To this end, we have updated our Privacy Policy, which affects individuals and business partners, and replaces the one that previously regulated the processing of Cryptopocket Client data, with the aim of renewing Client trust and providing a differential experience. . The personal data that we may collect through the different communications that we maintain with you will be treated with absolute confidentiality, committing us to keep them secret and guaranteeing the duty to keep them, adopting all necessary and reasonable measures to prevent their alteration, loss and unauthorized treatment or access, in accordance with the provisions of applicable legislation. In order to comply with the aforementioned regulations and help the Customer of any Cryptopocket service understand how their personal data is collected, used, processed and protected, Cryptopocket. informs you of the following aspects related to your right to the protection of your personal data.

1. Glossary of terms

For a better understanding of the Privacy Policy, the following concepts are defined and will be referred to: Client: natural or legal person who establishes and maintains the contractual relationship with Cryptopocket. Interlocutor: person designated by the Client to represent it before Cryptopocket, and carry out institutional, informative and commercial communications with Cryptopocket. Services: services whose commercialization is carried out under the Cryptopocket brand. In this sense, the Cryptopocket brand will be able to provide financial technology services related to the payments and investment sector. Web pages: web pages owned by Cryptopocket, as well as those made available to the Client for the use of their contracted products and services.

2. Who processes your data?

The following people will be responsible for the processing of the Client’s personal data based on the products and services they have contracted, except for those particularities that may be included in the conditions of this specific service: FINTECH PAYMENTS, SL (“Cryptopocket”) General Pardiñas, 92, 2nd Floor. 28006 Madrid (Spain).

3. What is personal data and what data do we process?

Personal data consists of information that identifies individual persons such as name, postal address, email address or telephone number, etc. Based on the principle of minimization, the data that we may process will be adequate, relevant and limited to what is necessary depending on the purposes for which they are processed, and always respecting the will of the Client. Thus, in Cryptopocket. We will process your personal data for the purpose of maintaining the commercial relationship, for example, to bill the service. To this end, when you are a Cryptopocket Client, we will process your bank details for direct debit payments, as well as the contact details necessary to contact you, with the sole purpose of maintaining commercial relations of any kind. Notwithstanding the above, it is reported that the provision of the Services may involve the processing of other categories of data not included in the previous paragraph, in which case, the Client will be informed in the specific privacy conditions for each of the affected services. , and your consent will be obtained, if applicable, in accordance with applicable regulations.

4. How do we process your data?

The Client is responsible for the relationship established with Cryptopocket, and who accepts the conditions under which it is developed. In this sense, he guarantees that he is authorized and has obtained the consent of the interlocutors to accept the privacy conditions established in this Policy, as well as in the conditions of each of the contracted Services. The company’s interlocutor is the one who maintains the direct relationship with Fintech Payments, and the processing carried out on your personal data is covered by the relationship established between Cryptopocket. and the Client company. Without prejudice to the powers established for the Client, the interlocutor will have the power to oppose the receipt of commercial communications through the means established by Cryptopocket.

5. For what purpose do we process your data?

At Cryptopocket we process the Client’s data for the provision of the service, as well as for other purposes that the Client allows or authorizes in the terms informed in this Privacy Policy or in the Specific Conditions of each contracted service. Additionally, during the validity of the contractual relationship, other data may be incorporated for these or other purposes, in which case the Client will be duly informed at the time of its collection, for example, through forms completed on the Website. The Client will be solely responsible for all information provided to Cryptopocket. for the management and contracting of services. Fintech Payments is not responsible for the use of false, inaccurate, incomplete and outdated data provided by the Client. Cryptopocket. informs that for the provision of the service it may use the personal data that is necessary for the correct provision of the service, assuming for this purpose the legitimate interest of Cryptopocket. to process these personal data, in accordance with current data protection regulations. Specifically, the treatments that may be necessary for the provision of the contracted services will be carried out for the following purposes: i. Provide the service, maintain it and manage the contractual relationship with the Client. ii. Customer Service through any Cryptopocket channel. to which you can go:, social networks or any other means of communication authorized by Cryptopocket, including devices and/or applications that Cryptopocket. make available to the Client for the management of their services. iii. Accredit the contract, improve the quality of technical and commercial service, as well as verify the satisfaction of the Clients, by recording the Client’s calls to the telephone service numbers enabled for this purpose, or those that could be made from Cryptopocket. or from any company authorized by it. iv. Carrying out statistics, surveys or market studies, which have the purpose of evaluating the quality of the product or service, making business, commercial, investment decisions, checking sales or products that sell the most, etc.

5.1. Express consent

Express consent constitutes a legitimizing basis for the processing that Cryptopocket will allow. process, after obtaining the Client’s authorization, the aforementioned personal data and the data of the services contracted from Cryptopocket, with the purpose of creating a commercial profile and so that Cryptopocket can offer, by any means, offers of its own products and services and/or or third parties.

6. Aftertreatment

If Cryptopocket requires the subsequent processing of your personal data for a purpose other than those contained in this Privacy Policy, you will be informed in advance, including all the information that is legally required, as well as the purposes provided for said processing.

7. Processing of data of minors

Cryptopocket. expressly prohibits minors who do not have the minimum age legally provided for in current regulations to be able to consent to the processing of their personal data themselves, from providing it to Cryptopocket. without the prior consent of their parents, guardians or legal representatives. In the event that the Client grants the use of the services to a user under that age, they will be responsible for authorizing and deciding before Cryptopocket. on the processing of the same data in the terms established in this Policy. Cryptopocket. will ensure the correct use of minors’ data, guaranteeing respect for the laws that apply to them with reasonably appropriate measures. When the parents, guardians or legal representatives of these minors detect unauthorized data processing, they may submit their queries or complaints by writing to

8. Information retention periods

The Client is informed that, in compliance with the principle of limitation of the conservation period, the data collected will be processed solely and exclusively for the time necessary and for the purposes for which they have been collected at all times. Therefore, they will be kept in a way that allows the identification of the interested parties for no longer than is necessary for the purposes of the processing of personal data. Personal data will be kept during the validity of the contractual relationship and, once it has ended, during the periods established by civil, tax and commercial legislation regarding the prescription of responsibilities.

9. Recipients or target categories

Cryptopocket. It will only exchange personal data with third party recipients, for any of the purposes provided for in this Privacy Policy, with the purpose of maintaining the contractual relationship, as well as those that are legally required in compliance with the applicable regulations. Fintech Payments has contracted, to manage some of the functions necessary to provide the service, trusted providers who may have access to personal data, who will act as data processors and who will be contractually obliged to comply with their legal obligations as data processor. of the treatment, to maintain the confidentiality and secrecy of the information. The following categories of recipients can access the Client’s personal data: Web designers. Web programmers. Content managers. Community Managers. Partners that provide investment services or regulated payments such as payment institutions, electronic money institutions, banks, etc. Collaborating partners that provide technological services directly or indirectly to the Client. Administrations, public and judicial bodies in accordance with the provisions of current legislation. In no case will the Client’s personal data be shared with third parties without obtaining their prior consent, unless the transfer of their data is necessary to guarantee the maintenance of the contractual relationship with the Client, as well as in the cases provided for by the regulations in force in every moment. Cryptopocket may communicate the Client’s personal data to the different public administrations under a legal obligation. The Client is informed that, in accordance with current regulations, in the event of non-payment, the data related to the debt may be communicated to third parties duly legally authorized and in charge of managing the non-compliance with monetary obligations.

10.International data transfers

It is reported that Cryptopocket does not contract the management of some of the functions necessary for the provision of the service to data controllers located outside the EU and, in any case, guarantees an adequate level of protection of personal data.

11. Exercise of rights

You can exercise the following rights, in accordance with the applicable data protection regulations: Access: allows the data owner to obtain information about whether Cryptopocket. is processing personal data that concerns you or not and, in that case, the right to obtain information about your personal data that is being processed. Rectification: allows you to correct errors and modify inaccurate or incomplete data. Deletion: allows the data to be deleted and no longer be processed by Cryptopocket, unless there is a legal obligation to retain it and/or other legitimate reasons for its processing by Cryptopocket. Limitation: under the legally established conditions, it allows the processing of data to be paralyzed, thus preventing Cryptopocket. retains them in the future, which will only be kept for the exercise or defense of claims. Opposition: in certain circumstances and for reasons related to their particular situation, interested parties may object to the processing of their data. Cryptopocket. will stop processing the data, except for compelling legitimate reasons, the exercise or defense of possible claims. Portability: allows the interested party to receive their personal data and be able to transmit it directly to another person in charge in a structured format, for common use and machine reading. To exercise this right, the Client will need to provide a valid email address. To exercise these guidelines, the Client must send an email through the following address, providing a copy of their official identification document, to: Finally, the Client will have the right to file a claim with the national authority control, to do so you must contact the Spanish Data Protection Agency, whose contact details are the following: Spanish Data Protection Agency C / Jorge Juan, 6 – 28001 Madrid Telephones: 901 100 099/91 266 35 17.

12. Cookies

Like other Internet portals, Cryptopocket web pages. They use a technology called “cookies” to collect information about user interactions and how you use the web pages. If you wish to obtain detailed information about how Fintech Payments uses cookies, you can consult the Cookies Policy in the corresponding section of our website.

13. Policy changes

Cryptopocket. may update this Privacy Policy at any time by notifying the Client in the event that such update involves new data processing or a material change thereto. Therefore, we recommend that you review this policy periodically. The use of our services once this change has been communicated will imply the Client’s knowledge of them in the terms contained in the new published Privacy Policy.

14. Miscellaneous

These conditions constitute the Privacy Policy with Cryptopocket. in relation to the use of its services and replace any prior agreement that may exist between both. Notwithstanding the above, you are informed that the Cryptopocket Privacy Policy. is made up of this document, as well as the specific privacy conditions of each of the Services that will be completed and interpreted in a coherent and systematic manner, respecting, in any case, the Client’s will regarding the general treatments included herein. , without affecting the particular conditions of the contracted services. In the event that any of the provisions of these conditions, or part of them, are declared illegal, invalid or not applicable by a competent administrative or judicial entity, it will be considered unencumbered, without affecting the other provisions. The delay or lack of exercise by Cryptopocket of a legal action or of any right described in these conditions does not imply, in any case, a waiver of them. Likewise, the failure to claim a breach of the obligations set out in these conditions will not give rise to a waiver of your subsequent claim.