Terms of Service

Last updated: December 17, 2025

1. Introduction

This is a contract between you and Fintech Payments, S.L. (hereinafter, «Cryptopocket»), a company incorporated and existing under the laws of the Kingdom of Spain with registered office at Calle del General Pardiñas 92, 2nd floor, 28006 Madrid, Spain.

1.1 Please read this document carefully, as it sets out the terms and conditions under which Cryptopocket will provide you with services through our websites, application programming interfaces («API») or mobile applications (collectively, our «Site»).

1.2 By registering to create an account with Cryptopocket and using our Services, you agree that you have read, understood and accepted all the terms and conditions contained in this Agreement, as well as our Privacy Policy and Cookie Policy.

1.3 This Agreement will govern the use of the Services provided by Cryptopocket. By using the Services, you agree to be subject to the terms and conditions of this Agreement. If you do not accept any of the terms of this Agreement, or any subsequent modification of this Agreement, you will not be allowed to use the Services and your Account with us will be closed. This Agreement will take effect when you electronically confirm that you agree with it. We recommend that you keep a copy of this agreement and transaction records.

1.4 The use of Crypto Assets may be illegal in some jurisdictions. It is your responsibility to know the regulatory requirements relating to transactions with Crypto Assets in your jurisdiction before using the Services.

2. For the purposes of this Agreement:

2.1 an «Account» means an online account created by you to access Cryptopocket Services;

2.2 a «Business Day» means any day that is not Saturday, Sunday or a public holiday in the jurisdiction referred to in clause 1, and on which banks are open to the public in that jurisdiction;

2.3 «Crypto Asset», «Crypto Assets», «Crypto Asset» or «Crypto Assets», means a cryptographically secure digital representation of value or contractual rights that uses a form of distributed ledger technology and can be transferred, stored or traded electronically. The definition of Crypto Asset also includes «right or interest in the Crypto Asset»;

2.4 «Order» means a request for Services;

2.5 «Partner» means third-party companies that refer you to Cryptopocket to buy and/or sell Crypto Assets or Cryptocurrencies;

2.6 «Partner Sites» refers to the mobile applications and websites of Partners;

2.7 «Services» means the purchase and/or sale of Crypto Assets through Cryptopocket; and

2.8 «Wallet» means a secure digital facility in which Crypto Assets are stored.

3. You have understood, acknowledged and accepted the following DISCLAIMER:

3.1 The risk of loss in trading or holding Bitcoin or any other Crypto Asset can be substantial. Therefore, you should carefully consider whether trading or holding Bitcoin or any other crypto asset is suitable for you in light of your financial situation. When considering whether to trade or hold Crypto Assets, you should bear in mind that the price or value of Crypto Assets can change rapidly, decrease and potentially even fall to zero.

3.2 You acknowledge that Cryptopocket is not responsible for safeguarding or maintaining your Crypto Asset, nor any private key or other security information to access your Crypto Asset and that Cryptopocket is not responsible for any loss of Crypto Asset resulting from theft, loss or mishandling of the Crypto Asset, private keys or other security information outside of its control.

3.3 Each purchase and sale of Crypto Assets is made and confirmed by the respective network of that Crypto Asset. Confirmation takes a period of time (usually less than an hour, but possibly a day or more). An order is not complete until it is confirmed. Crypto Assets associated with Orders that are in pending status will be designated accordingly.

4. Capacity

To be able to use any of Cryptopocket’s Services, you confirm that you are:

4.1 over 18 years of age;

4.2 have sufficient capacity to enter into legally binding contracts;

4.3 reside in a country where the corresponding Cryptopocket Services can be accessed; and

4.4 willing to provide us with any current and valid personal identification document that we request;

5. Services provided to you

5.1 Once you have completed the registration process (as set out in clause 5 below), Cryptopocket will provide you with the Services.

5.2 Cryptopocket will send/deliver the Crypto Assets to the Wallet address indicated by the Customer at the time of the Order subject to the conditions of this Agreement;

5.3 At no time during the purchase or sale will Cryptopocket be in possession or control of customer funds.

5.4 Cryptopocket does not provide Crypto Asset wallets, Cryptopocket does not host wallets nor is it a custodian of funds or assets.

5.5 Orders through Cryptopocket are executed individually, one by one.

5.6 Cryptopocket does NOT facilitate or provide trading, investment or brokerage accounts or facilities, nor does Cryptopocket provide investments or any other financial advice.

6. Customer registration process

6.1 To use Cryptopocket Services, you must register for an Account by providing your first and last name, telephone number, email address and you must accept the terms of this Agreement. By using Cryptopocket Services, you agree and declare that you will use Cryptopocket Services only for yourself and not on behalf of third parties. Upon successful completion of the registration process, Cryptopocket will establish your account. You are fully responsible for all activity that occurs on your Cryptopocket Account. We may, at our sole discretion, refuse to open a Cryptopocket Account for you, or limit the number of Accounts you may have or suspend or cancel any Account, and we are not obliged to provide you with reasons for taking such action.

As part of the registration process, you must provide Cryptopocket with the information requested as part of the Account opening process to identify and verify your identity and for the detection of money laundering, terrorist financing, fraud or any other financial crime, and allow us to maintain a record of such information. You must complete certain verification procedures before you are allowed to begin using Cryptopocket Services.

6.2 The information we request may include certain personal information including, but not limited to, your name, address, telephone number, email address, date of birth, tax identification number, national identification number, information about your bank account (such as bank name, account type, routing number and account number), network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status details. By providing us with this or any other information that may be required, you confirm that the information is accurate and correct and agree to keep us updated if any of the information you provide changes. We will treat this information in accordance with the data protection provisions of this Agreement, as set out in clause 13.

6.3 You authorize us to make inquiries, either directly or through third parties, that we deem necessary to verify your identity or protect you and/or us against fraud or other financial crimes, and to take the measures we reasonably deem necessary based on the results of such inquiries. When we carry out these inquiries, you acknowledge and agree that your personal information may be disclosed to credit reference and fraud or financial crime prevention agencies and that these agencies may respond to our inquiries in full. This is only an identity verification and should not have an adverse effect on your credit rating. In addition, we may request that you wait a certain time after completing a transaction before allowing you to use more Cryptopocket services and/or before allowing you to participate in transactions beyond certain volume limits.

6.4 Failure to provide any information that Cryptopocket reasonably requests from you in accordance with applicable money laundering laws and regulations after you have become a Customer will be grounds for suspension of the provision of Services to you (including access to your Account) and/or termination of this Agreement. The nature and scope of the information you must provide may differ, for example, depending on the Services provided to you under this Agreement and/or the payment methods you use.

6.5 When our Partners refer you to us through Partner Sites, you must still register for an Account with Cryptopocket and, accordingly, this agreement will apply in full regardless of any other terms you sign with our Partners.

7. Transaction limits and enhanced due diligence

7.1 The use of all Cryptopocket Services is subject to a limit on the volume, set in EUR, USD, GBP, or other fiat currency that you can transact or transfer in a given period (e.g., daily). To view your limits, log in to your Cryptopocket account. Your transaction limits may vary depending on your payment method, the verification steps you have completed, and other factors. We reserve the right to change applicable limits as we deem necessary and, where possible, we will notify you in advance, although in some cases this will not be possible and you will be informed after changes to applicable limits have occurred. If you wish to increase your limits beyond the posted amounts, you may submit a request to support@cryptopocket.io.

7.2 We may request that you submit additional information about yourself and provide additional documentation if you wish to increase your limits («Enhanced Due Diligence»). To apply enhanced due diligence measures pursuant to Law 10/2010 on the Prevention of Money Laundering and Terrorist Financing and our internal policies and procedures, we will request additional documentation from you (completed knowledge form with your personal data, bank ownership certificate, proof of source of funds document, among others). In addition, a video call will be held with the Cryptopocket Regulatory Compliance Department in order to verify identity and the purpose and objective of the purchases, as well as to monitor the customer’s knowledge of the matter. Based on the result of the enhanced due diligence and based on our criteria, we may refuse to increase your limits, or we may reduce your limits at a later time, or we may also cancel the business relationship if necessary due to indications of fraud or scam.

In that case, the money will be returned to you if the crypto assets have not yet been released by us, deducting 1% of the total volume acquired as bank commissions.

Likewise, a maximum age limit has been established to be able to operate. If you are over 60 years old, you will not be able to operate in the Entity based on our internal policies and procedures in order to establish a safe way to operate for all users and avoid the numerous risks related to scams and fraud to which we are exposed in the matter.

8. Crypto Asset Orders

8.1 You may buy and sell Crypto Assets (if you are in a supported region) from and to us, through our Site and through Partner Sites, subject to applicable fees and limits displayed during the purchase and sale flow. The price, exchange rate and amount of Crypto Asset you wish to buy or sell will be confirmed at the time you place an Order with us.

8.2 Our acceptance of an Order does not guarantee that you will receive the corresponding amount of Crypto Asset or fiat currency. The Crypto Asset order is conditional on us receiving the funds from your bank account or credit or debit card, as well as payment of any applicable fees.

8.3 Subject to clause 6.2 and the Order being fulfilled by the Customer’s bank, card provider or other relevant party, Crypto Asset purchases will be sent to any Crypto Asset Wallet, as provided by you at the time of the Order, as soon as possible once the purchase has been confirmed by the blockchain network corresponding to the acquired crypto asset. Once sent to a Crypto Asset network, a Crypto Asset purchase will not be confirmed for a certain period of time pending confirmation of the Order by the Crypto Asset network. Crypto Asset orders that are in pending status will not be sent to your wallet.

8.4 Subject to clauses 6.2 and 8, Crypto Asset sales will be debited from any Crypto Asset Wallet, as you have provided at the time of the Order, as soon as possible once the Crypto Asset network has confirmed the Crypto Asset sale. Once sent to a Crypto Asset network, a Crypto Asset sale will not be confirmed for a period of time until the Crypto Asset network sufficiently confirms the Order. Crypto Asset orders that are in pending status will not be charged to the wallet. Once the Crypto Asset sale is confirmed, the fiat funds will be credited to the Customer’s bank, card provider or other relevant party.

9. Crypto Asset Storage

9.1 Cryptopocket does not provide any Wallet nor does it store, protect or manage any private key or other security information or Crypto Asset for its Customers.

9.2 When using the Services, you will be asked to provide us with your Wallet address either by:

9.2.1 providing a QR code representing your Wallet address; or

9.2.2 manually typing your Wallet address where it is provided when placing a buy or sell order.

9.3 It is your responsibility to provide us with a true, accurate and complete Wallet address when placing a buy or sell order. Therefore, it is important that the Wallet address you provided for an order is correct. You understand and agree that Cryptopocket assumes no responsibility for the fact that you provide an incorrect or inaccurate Wallet address as part of a buy or sell order. By providing us with a Wallet address, you confirm that this is the Wallet address you will use for the corresponding order and we will not check, nor do we have the responsibility to do so, if you have provided a correct and accurate Wallet address for the buy or sell order.

10. Transmission delays

10.1 Cryptopocket will make every good faith effort to fulfill buy or sell orders at the time you place such orders, including corresponding costs and fees. However, from time to time, it may be necessary for Cryptopocket to delay fulfillment of an Order until such time as we can execute the Order. In such cases, we will notify you before the completion of your order of both:

10.1.1 the amount of Crypto Assets you will receive; and

10.1.2 the price at that time (including associated costs and fees).

10.2 Cryptopocket has no control over the transaction times of the Crypto Asset network and there may be cases where transaction times are longer than usual. As such, you accept the risk that an order facilitated by Cryptopocket may be delayed and confirm that you will not hold Cryptopocket liable for any loss, damage or injury arising from or related to such delay.

11. Cancellations and refunds

11.1 Once you have placed a buy or sell order, you cannot cancel or retrieve it.

11.2 All orders are final and cannot be refunded.

11.3 Once an order has been sent to the Crypto Asset Wallet, it cannot be withdrawn or retrieved under any circumstances.

11.4 You hereby agree that at the time of delivery, you will not be entitled to any credit or refund and that all purchases and sales of Crypto Assets are final. Cryptopocket’s obligation to you will be fully fulfilled upon delivery of the Crypto Asset to your Wallet or the fiat funds to your bank account and you will have no claim right or any other right against Cryptopocket from such delivery.

12. Suspension, termination and cancellation

12.1 Cryptopocket may: (a) refuse to complete, or block or cancel your authorization, (b) suspend, restrict or cancel your access to any or all Cryptopocket Services, and/or (c) deactivate or cancel your Cryptopocket Account with immediate effect for any reason, including, but not limited to, when:

12.1.1 we reasonably believe that we should do so to protect our reputation;

12.1.2 we are, in our reasonable opinion, required to do so by law, applicable regulation or any court or other authority to which we are subject in any jurisdiction;

12.1.3 we reasonably suspect that you are acting in breach of this Agreement;

12.1.4 we are concerned that a transaction is erroneous or about the security of your Cryptopocket Account or we suspect that Cryptopocket Services are being used fraudulently or in an unauthorized manner;

12.1.5 we have indications of money laundering activities, terrorist financing, fraud or any other financial crime;

12.1.6 the use of your Cryptopocket Account is subject to any pending litigation, investigation or government proceeding and/or we perceive an increased risk of legal or regulatory non-compliance associated with your Cryptopocket Account activity; and/or

12.1.7 you take any action that may circumvent our controls, such as opening multiple Cryptopocket accounts or abusing promotions that we may offer from time to time;

12.1.8 you do not provide in the corresponding order the documentation that Cryptopocket (or any third party whose services we use to provide you with the Services under this Agreement) reasonably requires to comply with its obligations under applicable money laundering laws and regulations or otherwise to ensure verification of your identity and/or sources of funding to Cryptopocket’s satisfaction;

12.1.9 any Crypto Asset Order exceeds the quantitative limits set by Cryptopocket;

12.1.10 Cryptopocket reasonably believes it is necessary or desirable to do so to protect Account security, including circumstances where Account details may have been lost or stolen;

12.2 In the event of such suspension, Cryptopocket will make all reasonable efforts to inform you about the retention or suspension, provided that such disclosure:

12.2.1 does not violate any applicable law or regulation and does not contravene the instructions of any competent authority or regulator; and

12.2.2 does not compromise Cryptopocket’s reasonable security measures.

12.3 Cryptopocket will not be liable to you for any loss you may suffer as a result of any reasonable action we take to suspend the Account or withhold settlement of a Crypto Asset Order in accordance with this clause 10.

When the reasons for Cryptopocket’s actions under this clause 10 cease to exist, Cryptopocket may, at its discretion, restore access to the Account and Services and/or grant the Customer a new Account and reserves the right to ask you to re-complete the Account opening procedures as described in this Agreement and to resolve any open issues with your Account before a restriction can be removed.

Notwithstanding the foregoing, we may suspend, restrict or cancel your access to any or all Cryptopocket Services and/or deactivate or cancel your Cryptopocket Account, without reason, by notifying you one month in advance. You acknowledge that our decision to take certain measures, including limiting access, suspending or closing your Cryptopocket Account, may be based on confidential criteria that are essential for the purposes of our security protocols and risk management. You agree that we have no obligation to disclose to you the details of our risk management and security procedures.

12.4 You may also cancel your Cryptopocket Account, at any time and free of charge, and you will only have to pay for those Services used that are subject to charges. If any order is in pending status at the time your Cryptopocket Account is canceled or suspended, such order will be completed before the cancellation takes effect. You may not cancel your Cryptopocket Account to evade an investigation or avoid paying any amount otherwise owed to Cryptopocket.

12.5 In the event that you or we terminate this Agreement or your access to the Services, or deactivate or cancel your Cryptopocket Account, you will remain responsible for all amounts owed under this Agreement prior to this, including all fees and charges.

13. Fees

13.1 All fees payable under this Agreement are displayed before the purchase or sale of Crypto Assets through the use of the Services, and will be paid in the applicable fiat currency. Please note that our fees are made clear to you at the point of sale, and at this point you will be asked to confirm that you are clear about the fee and that, by continuing, you accept the fee before Cryptopocket executes the Order.

13.2 Cryptopocket reserves the right to pursue any financial loss suffered due to you filing a chargeback procedure with your bank. These may include administration fees charged by the card acquirer and card schemes, as well as the monetary value of the Crypto Assets.

14. Taxes

You are responsible for determining whether, and to what extent, taxes apply to any transaction associated with these Services. You must withhold, collect, report and remit the correct amounts of taxes to the corresponding tax authorities.

15. Data protection

We are committed to keeping your personal information secure. We process personal information in accordance with applicable data protection legislation. Read our privacy policy to understand how we use and protect the information you provide us (a copy of our privacy policy can be accessed here: https://www.cryptopocket.io/politicadeprivacidad)

16. Liability

16.1 Neither Cryptopocket, nor any of its directors, employees or agents, will be liable for any loss or damage suffered by you as a direct or indirect result of the provision of its Services by Cryptopocket. Nothing in this Agreement will exclude or restrict any liability of Cryptopocket resulting from:

16.1.1 death or personal injury;

16.1.2 for fraud, fraudulent misrepresentation or fraudulent misrepresentation; and/or

16.1.3 any legal liability not susceptible to limitation.

16.2 Cryptopocket will not be liable in any case for loss of profits, loss of opportunities, loss of business, loss of savings, loss of goodwill, loss of Crypto Assets, third party claims, loss of anticipated savings (whether direct or indirect) or for any type of special, direct, indirect or consequential loss, whatever its cause, even if it was caused by negligence and/or breach of contract by Cryptopocket and even if such loss was reasonably foreseeable or if Cryptopocket had been warned of the possibility of you incurring it.

16.3 Cryptopocket disclaims all liability associated with the use of Crypto Assets, including:

16.3.1 unknown inherent technical defects;

16.3.2 regulatory or legislative changes; and

16.3.3 currency fluctuation.

16.4 Cryptopocket will not assume any liability for any damage or interruption caused by computer viruses, spyware, scareware, Trojan horses, worms or other malware that may affect your computer or other equipment, or any phishing, spoofing or other attack. It is your responsibility to use reliable and readily available virus detection and prevention software. You should also be aware that email and SMS services are vulnerable to spoofing and phishing attacks and you should be careful when reviewing messages that allegedly originate from Cryptopocket’s identity.

16.5 You release us, our subsidiaries, members, directors, partners, officers, employees, contractors and agents and, where applicable, indemnify us, from any loss, liability, claim, demand, damages, costs, expenses (including legal fees) that may arise from or in connection with the Services, any content of the Services shared by you or other users, third party websites or resources found through the services, any user of the services, or any breach of this Agreement, applicable laws or any law or regulation in any jurisdiction.

16.6 Except for the express statements set out in this Agreement, you acknowledge and agree that you have not relied on any other statement or understanding, whether written or oral, with respect to your use and access to the Services and Cryptopocket’s Website.

17. Warranties and representations

17.1 By accepting this Agreement, you declare, warrant and undertake with us that:

17.1.1 you have full power and authority to enter into this Agreement;

17.1.2 you understand and acknowledge that we do not guarantee that any of the Services available through our API are suitable or appropriate for your needs and that you should obtain your own independent legal and other advice on such Services;

17.1.3 you are entering into this Agreement as principal and not on behalf of a third party;

17.1.4 you will not violate any applicable law by entering into this Agreement or receiving the Services provided under it;

17.1.5 you will not provide false, misleading or inaccurate information;

17.1.6 you will not facilitate any virus, malware, worm, Trojan horse or any other computer programming routine that may damage, corrupt, disrupt, misuse or gain unauthorized access to any data, system information or Cryptopocket services;

17.1.7 the funds or Crypto Assets transferred to the Wallet or any sub-Wallet have been legally acquired;

17.1.8 you will not use an anonymous proxy; use any other automatic device, spider or manual process to copy or monitor our websites without our prior written permission;

17.1.9 you will not harass or threaten our employees, agents or other users;

17.1.10 you understand and acknowledge that, while we make reasonable efforts to ensure the accuracy of the information we provide and which, in turn, is provided to you, neither we nor any of our directors, employees or agents make any representation or warranty, express or implied, as to the accuracy or completeness of such information;

17.1.11 any information provided by you to Cryptopocket under this Agreement is true, complete, accurate, current and not misleading; and

17.1.12 you will provide all assistance that Cryptopocket reasonably requests to enable Cryptopocket to comply with its obligations under this Agreement.

17.2 Cryptopocket Services are provided «as is» and «as available», without further promises on our part about the availability of Cryptopocket Services. Specifically, we do not offer any implied warranty of title, merchantability, fitness for a particular purpose and/or non-infringement. We make no promise that access to the Site, any of Cryptopocket Services, or any of the materials contained therein, will be continuous, uninterrupted, timely or error-free.

17.3 Cryptopocket does not represent or warrant that the Services are applicable or appropriate for use by Customers in all jurisdictions and it is your responsibility to ensure compliance with the laws of any relevant jurisdiction of your residence.

18. Stored card data

18.1 We are legally required to obtain your consent to allow us to store your card data for future use and we cannot process your payment before you agree to such storage. By accepting this Agreement, you give us permission to do so.

18.2 Your card will remain stored in your Account for transactional purposes, unless you decide to delete it or until the card expires. For legal purposes, we will continue to store records of your transactions in accordance with our Privacy Policy.

18.3 We need to do this so that you can deposit and withdraw more easily in the future and it also helps us prevent and detect any fraudulent activity.

18.4 The stored details are primarily used so that you do not have to re-enter all your details for each transaction you make. In your Account, you will see the last 4 digits of the card number, and this forms the reference so you can reference the correct card you want to use.

18.5 We also compare the data stored in our fraud detection systems, to prevent your data from being used in other Accounts and safeguard your data.

18.6 According to our policy, if you do not agree to us storing your payment card data, we will not be able to process your payment order from the card used.

18.7 Changes to permitted use will require your consent, we will notify you if this occurs.

19. Right of withdrawal

19.1 You have 14 (fourteen) calendar days to exercise your right of withdrawal from this Agreement, without having to justify any reason or pay any penalty. This withdrawal period begins the day after the date on which we accept your application.

19.2 We will not normally provide the Services during the period of exercise of the right of withdrawal. Any Service or Order that is made immediately before exercising this right of withdrawal cannot be reversed.

19.3 You must notify us of your withdrawal request within the allocated period by email to support@cryptopocket.io.

19.4 If you exercise your right of withdrawal, this Agreement will be terminated at no cost to you.

20. Duration

20.1 This Agreement will begin in the manner set out in clause 1 and will continue unless either party notifies the other of termination, in writing, in accordance with this Agreement.

20.2 The Customer may terminate this Agreement immediately by written notice to Cryptopocket.

20.3 Cryptopocket may terminate this Agreement in accordance with all the provisions of this Agreement.

21. Security

21.1 We will provide you with security details that will be necessary for you to access your Account with us. You must keep all such security details (including usernames and passwords) private and not share such details with third parties.

21.2 You must monitor your Account and read all messages that have been sent to you. If you suspect that any feature of your Account (for example, login details, password or other security feature) has been lost, stolen, misappropriated, used without authorization or otherwise compromised, you must contact us immediately to notify us of such action and agree to change your password immediately if necessary.

21.3 We will never ask you to share your password with us or with third parties and you should never reveal this to anyone or allow anyone to observe you when you access your Account. It is recommended that to keep your Account secure, you change your password regularly, as this will minimize the risk of your Account being compromised.

21.4 You should also ensure that your registered email accounts are secure and only you can access them, as your email address may be used in the password reset process or we may send communications to your email account regarding the security of your Account with us. In the event that any of the email addresses registered in your Account are compromised, you should contact us immediately and also contact your email service provider, once you have become aware of this.

22. Force majeure

Unless otherwise stated, neither party will be liable for any loss caused directly or indirectly by circumstances outside their control, including, but not limited to, acts of force majeure or fortuitous event, government restrictions, market or exchange decisions, actions affecting securities, clearing or commodity exchanges including trading suspensions or extensions of trading hours, cutoff times and holidays, acts of civil or military authority, national emergencies, natural disasters, wars, riots or acts of terrorism, industrial disputes, acts or regulations of any government or supranational bodies and authorities or the failure or malfunction of any telecommunications or computer service.

23. Notices

23.1 All notices and communications under or in connection with this Agreement:

23.1.1 Must be in Spanish or English, written and legible (you confirm by signing this Agreement that you possess adequate knowledge and understanding of the Spanish or English language);

23.1.2 Must be delivered and/or sent to us at the following address:

Address: Calle Núñez de Balboa 121, 1º A, 28006 Madrid, Spain.

Email: support@cryptopocket.io.

or at another address (within Spain) as we may notify you from time to time; and

23.1.3 Will be delivered or sent to you at the postal address or email address that you have notified or provided us with in connection with this Agreement.

23.2 Any notice or other communication sent by mail will be sent by first class prepaid mail (if to/from Spain) or prepaid airmail (if to/from outside Spain).

23.3 The parties acknowledge that any notice or other communication will be deemed delivered as follows:

23.3.1 If delivered, at the time and on the date of delivery if delivered during a Business Day, or at the beginning of the next Business Day if delivered at any other time;

23.3.2 If sent by mail from and to a place within Spain, at the beginning of the second Business Day after it is mailed;

23.3.3 If sent by mail to or from a place outside Spain, at the beginning of the sixth Business Day after it is mailed; or

23.3.4 If sent by email, at the time and date of transmission if transmitted during normal office hours (09:30-17:30) on a business day (local time of the place of receipt) and, in any other case, at the beginning of the Business Day following the date of transmission.

23.4 This clause will not apply to the notification of any proceedings or other documents in any legal action by the parties. Cryptopocket will not accept notification of proceedings or any legal action by email from you or a third party.

23.5 We may (where permitted by law) communicate with you by posting information in your Account or on the Cryptopocket Website, in which case, the information will be deemed received by you when we post it.

23.6 Complaints and general inquiries. If you have comments or questions, please contact us through our customer service email address at support@cryptopocket.io. Provide your name, address and any other information we may need to identify you, your Account and the Order about which you have comments or questions.

23.7 For any complaint related to the Services, you are encouraged to contact support@cryptopocket.io. If we receive a complaint from you, we will immediately conduct an independent investigation of your complaint and provide you with a written response. We will endeavor to respond to you within thirty (30) days of receiving your written complaint with our final response.

24. Miscellaneous and general provisions

24.1 You must comply with all applicable laws, regulations, licensing requirements and third party rights (including, but not limited to, data privacy laws) in your use of Cryptopocket Services.

24.2 We grant you a limited, non-exclusive and non-transferable license, subject to the terms of this Agreement, to access and use the Website and related content, materials and information (collectively, the «Content») solely for approved purposes as permitted by us from time to time. Any other use of the Website or Content is expressly prohibited and all other rights, titles and interests in the Website or Content are the exclusive property of Cryptopocket and its licensors. You agree not to copy, transmit, distribute, sell, license, reverse engineer, modify, publish or participate in the transfer or sale, create derivative works or otherwise exploit the Content, in whole or in part.

24.3 «Cryptopocket», Cryptopocket.io and all logos related to Cryptopocket Services or displayed on the Website are trademarks or registered trademarks of Cryptopocket or its licensors. You may not copy, imitate or use them without our prior written consent or without the copyrights, trade secrets, patents or other intellectual property rights or publicity or privacy rights of third parties.

24.4 Your use of Cryptopocket Services and the Website is subject to international export controls and economic sanctions requirements. By submitting, buying, selling Crypto Assets through the Website or Cryptopocket Services, you agree that you will comply with those requirements. You are not permitted to acquire Crypto Assets or use any of the Cryptopocket Services through the Website or mobile App if:

24.4.1 you are in, under the control of, or a national or resident of Cuba, Iran, North Korea, Sudan or Syria or any other country subject to United States embargo, UN sanctions, the European Union (each a «Sanctioned Country»), or if you are a person on the U.S. Department of the Treasury’s List of Specially Designated Nationals or on the Denied Persons List, the Unverified List, the Entity List of the U.S. Department of Commerce or on the EU financial sanctions regime (a «Sanctioned Person»); or

24.4.2 you intend to supply any crypto assets acquired or stored or Cryptopocket Services to a Sanctioned Country (or a national or resident of a Sanctioned Country) or Sanctioned Person.

24.5 We will notify you of any changes to this Agreement on your first use of Cryptopocket Services after any modification. You will be deemed to have accepted the change if you continue to use Cryptopocket Services. If you do not accept the change, you must inform us and the Agreement will terminate.

24.6 We may make all other amendments to the Agreement by posting the revised Agreement on the Website or by emailing it to you, indicating when the revised Agreement will take effect. While we will strive to provide you with advance notice where possible, when legal, we may indicate that the revised Agreement will take effect immediately and, if you do not agree with such modification, you must close your Cryptopocket Account and stop using Cryptopocket Services.

24.7 Copies of the most current version of the Agreement will be available on the Website at all times and will be provided to you by email upon request.

24.8 Nothing in this Agreement will be deemed or intended to be deemed, nor will it cause you or Cryptopocket to be treated as partners or joint ventures, or cause you or Cryptopocket to be treated as agents of the other.

24.9 If you receive information about another user through Cryptopocket Services, you must keep the information confidential and only use it in connection with Cryptopocket Services. You may not disclose or distribute a user’s information to a third party or use the information, except as reasonably necessary to carry out a transaction and other functions reasonably incidental thereto, such as support, reconciliation and accounting, unless you receive the user’s express consent to do so. You may not send unsolicited communications to another user through Cryptopocket.

24.10 You are responsible for keeping your email address and telephone number updated in your Cryptopocket Account profile to receive any notices or alerts we may send you (including notices or alerts of actual or suspected security breaches).

24.11 This Agreement (including documents incorporated by reference herein) comprises the complete understanding and agreement between you and Cryptopocket as to the subject matter hereof, and supersedes any and all prior discussions, agreements and understandings of any kind (including, but not limited to, previous versions) of this Agreement, and of every nature between you and Cryptopocket.

24.12 The section headings in this Agreement are for convenience only and will not govern the meaning or interpretation of any provision of this Agreement.

24.13 This Agreement is personal to you and you may not transfer or assign your rights, licenses, interests and/or obligations to anyone else. We may transfer or assign our rights, licenses, interests and/or our obligations at any time to any person, which includes, but is not limited to, as part of a merger, acquisition or other corporate reorganization involving Cryptopocket, provided that this transfer or assignment does not have a material impact on the quality of Cryptopocket Services you receive. Subject to the foregoing, this Agreement will be binding upon and inure to the benefit of the parties, their successors and authorized assigns.

24.14 If any provision of this Agreement is determined to be invalid or unenforceable under any applicable law, this will not affect the validity of any other provision. If any provision is determined to be unenforceable, the unenforceable provision will be removed and the remaining provisions will be enforced.

24.15 We may not always strictly enforce our rights under this Agreement. If we choose not to enforce our rights at any time, this is a temporary measure and we may enforce our rights strictly again at any time.

24.16 This Agreement and any information or notice that you or we must provide must be in Spanish or English. Any translation of this Agreement or other documents is provided solely for your convenience and may not accurately represent the information in the original Spanish or English. In case of discrepancy, the Spanish version of this Agreement or other documents will prevail.

24.17 In the event that Cryptopocket is acquired or merged with a third party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from you and our relationship with you (including this Agreement) as part of such merger, acquisition, sale or other change of control.

24.18 All provisions of this Agreement that, by their nature, extend beyond the expiration or termination of this Agreement, including, but not limited to, Sections related to suspension or termination, Cryptopocket Account cancellation, debts to Cryptopocket, general use of the Site, disputes with Cryptopocket and the general provisions will remain binding and operate after the termination or expiration of this Agreement.

24.19 This Agreement will be governed by and interpreted in accordance with the laws of the Kingdom of Spain and, subject to any superior legal requirement, the parties irrevocably submit to the exclusive jurisdiction of the Courts of the City of Madrid. This Agreement and any information or notice that you or we must provide must be in Spanish or English.